A retainer is require to confirm your appointment and will be applied toward your hair service. Retainers start at $25 and may vary depending on the service booked. Payments are accepted through Square, Zelle, or Venmo.

We understand that plans change. Please provide at least 48 hours’ notice when canceling or resecheduling your appointment. Cancellation or changes made with less than 48 hours’ notice will be subject to a fee equal to 50% of the booked service.

If you are feeling unwell or experiencing symptoms, please reschedule your appointment. If you are unable to attend due to illness and provides less than 24 hours’ notice, you will be responsible for 50% of the booked service.

Changes to your scheduled service should be made at least 48 hours before your appointment. Changes made within 48 hours may be subject to a fee equal to 50% of the originally booked service.

If your stylist needs to reschedule your appointment, any retainer paid will be applied toward your next scheduled appointment. We’ll work with you to find a new appointment time that works best for you.

While refunds are not offered, we want you to feel confident and happy with your hair. If your service does not meet your expectations, please contact us within two weeks of your appointment. One revision may be provided to make the necessary adjustments to your desired look.

To maintain the best possible results, please follow the aftercare instructions provided by your stylist. Proper at-home care is an important part of protecting your hair and maintaining your service between appointments.

If you miss your appointment without providing notice, you will be responsible for 50% of the booked service. Clients who no-call/no-show will not be eligible to book future appointments.